LCY London brand
FAQs | Legacy London: Frequently Asked Questions
Frequently Asked Questions | Legacy London
Welcome to Legacy London’s FAQ page. Here, we provide clear answers to help you have the best shopping experience. Explore topics about our collections, fit guides, shipping, and returns. Still have questions? Contact us directly.
General Questions
Who is Legacy London?
Legacy London blends British fashion sophistication with Sri Lankan craftsmanship. Evolving from LCY London, our journey since 1997 celebrates adventure, heritage, and slow fashion.
Why did you change from LCY London to Legacy London?
Legacy London reflects our growth and dedication to blending tradition with innovation. While our name has changed, our commitment to quality and craftsmanship remains unwavering.
Shipping & Delivery
Do you ship internationally?
Yes, Legacy London offers worldwide shipping. Delivery times and costs vary based on location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn, undamaged items with original tags attached. For more details, visit our Returns & Exchanges page.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Sizing & Fit
How do I find the right size?
Visit our Sizing Chart & Fit Guide for detailed measurements and tips on choosing the perfect fit for our garments.
Are your polo shirts true to size?
Yes, our polo shirts are designed for a standard fit. If you prefer a slimmer or looser fit, consult our fit guide for recommendations.
Care & Maintenance
How should I care for Legacy London garments?
Our garments are crafted with premium fabrics. Follow the care instructions on each label or visit our Care Guide for best practices.
Can I machine-wash my Legacy London polo shirt?
Yes, use a gentle cycle with cold water and avoid harsh detergents to maintain the shirt's integrity.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
Can I cancel or modify my order?
Yes, orders can be modified or canceled within 24 hours of placement. Contact us at support@legacylondon.co for assistance.
Additional Help
Still Have Questions?
If your question isn’t listed here, feel free to reach out to our customer care team on our Contact Us page. We’re here to help!
